Supportivo Ticketing & Helpdesk Portal

Description

Supportivo turns any WordPress site into a client support and helpdesk portal — a complete ticketing system for handling client requests, without sending anyone to a separate app or a third-party helpdesk tool.

Activate the plugin and it creates its own database tables and a first set of frontend pages automatically — no configuration file to edit by hand. A short Setup Wizard then walks you through exactly which modules you need.

Everything in one thread.
Clients log in to their own portal to open a ticket, exchange messages with your team, and attach files — no more requests scattered across email, DMs, and messengers. Every reply automatically updates the ticket’s status: staff replying marks it “Staff replied,” the client replying puts it back to “Open.” Nobody manages status by hand.

Files, without the re-uploading.
Every ticket supports secure file attachments, and a “My Files” library means a client never has to upload the same file twice — receipts, contracts, design assets, whatever they send you, it’s reusable across every ticket they open.

Support hours that track themselves.
Log time spent per client manually, or, on Premium, sell support-hour packages as real WooCommerce products — Supportivo can even install WooCommerce for you from inside the wizard. Hours are credited automatically on purchase and the balance is always visible to the client in their portal.

Closing a ticket doesn’t require a stopwatch.
When a ticket is resolved, the client can close it themselves without ever being asked to estimate how long it took. If Support Hours is enabled, the ticket stays flagged until staff log the actual time afterward, so hours are never silently missed. Tickets that go quiet close themselves too — set a number of inactive days, and a daily check closes anything nobody’s touched, routed through that same staff-review step so time still gets logged.

Built for how your team actually works (Premium).
Pick a Business Type template — Developer, Designer, Accountant, or Digital Agency — and get ready-made categories and fields for that industry from day one. Add multi-level categories and subcategories, per-category custom fields, and a priority that’s set automatically by category, so clients never have to guess how urgent their own request is. Give staff their own dedicated agent logins, with bulk CSV import/export for onboarding a whole team at once.

Features

• Complete Ticketing System
• Secure File Attachments
• Support Hours Tracking
• Guided Setup Wizard
• WooCommerce Support Packages (Premium)

Links

• Website
• Built by Codiji

Free Features

• A simple, ready-to-use ticket form (subject, description, and file attachments) — no setup required
• Secure file attachments, with a “My Files” library so a file can be reused across tickets instead of re-uploading it
• Support Hours tracking (manually log time spent per client), with an option to require remaining hours before a client can open a new ticket
• Automatic email notifications for new tickets and replies, sent to both the client and your team
• A frontend client profile page (company details, VAT number, avatar, password)
• Client self-service ticket closing, with automatic staff follow-up when Support Hours is enabled
• Auto-close inactive tickets after a set number of quiet days, routed through the same staff-review step so hours don’t go untracked
• A streamlined Setup Wizard (Welcome → Features → Finish)
• Built-in Greek and English translations, and fully translation-ready for any other language

Premium Features

• Business Type templates — pick Developer, Designer, Accountant, or Digital Agency and get ready-made categories and fields for that industry
• Full category-based ticketing — multi-level categories and subcategories, per-category dynamic fields, and a priority set automatically by category
• Response-time targets by priority — set a target per priority and template, and a deadline is calculated automatically when the ticket is created
• Staff Management — dedicated agent logins so your team can work tickets under their own account, with bulk CSV import/export
• WooCommerce Support Packages — sell support hours as real WooCommerce products, with automatic minute-crediting and optional hours-expiry rules
• Custom email templates