Initial release.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3651026,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3651026,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256},"icon.svg":{"filename":"icon.svg","revision":3651026,"resolution":false,"location":"assets","locale":false}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3651026,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3651026,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3651026,"resolution":"1","location":"assets","locale":"","width":1440,"height":900},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3651026,"resolution":"2","location":"assets","locale":"","width":1440,"height":1000},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3651026,"resolution":"3","location":"assets","locale":"","width":1440,"height":900},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3651026,"resolution":"4","location":"assets","locale":"","width":1440,"height":900},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3651026,"resolution":"5","location":"assets","locale":"","width":1440,"height":950},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3651026,"resolution":"6","location":"assets","locale":"","width":1440,"height":900},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3651026,"resolution":"7","location":"assets","locale":"","width":1440,"height":900}},"screenshots":{"1":"The wp-admin ticket list \u2014 dashboard overview with unlimited tickets and replies, staff\/team assignment, and a full audit trail per ticket.","2":"Hierarchical categories \u2014 category, subcategory, and sub-subcategory (3 levels), with per-category custom fields and CSV import. (Premium)","3":"Priority and response-time target settings \u2014 a priority badge shown on every ticket, with an optional deadline calculated automatically by category. (Premium)","4":"Staff management \u2014 the dedicated Support Agent role, bulk CSV import\/export, and unassigned and assigned ticket views. (Premium)","5":"The Setup Wizard's guided step-by-step flow, with sensible defaults for every module and the option to re-run it any time from Settings.","6":"The client portal ticket list \u2014 front-end submission and follow-up, with the support-hours balance visible to the client.","7":"The client portal's Buy Support Hours screen \u2014 any package size or price, with the balance auto-deducted and visible to the client. 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Supportivo turns any WordPress site into a client support and helpdesk portal \u2014 a complete ticketing system for handling client requests, without sending anyone to a separate app or a third-party helpdesk tool.<\/p>\n\n
Activate the plugin and it creates its own database tables and a first set of frontend pages automatically \u2014 no configuration file to edit by hand. A short Setup Wizard then walks you through exactly which modules you need.<\/p>\n\n
Everything in one thread.<\/strong>\nClients log in to their own portal to open a ticket, exchange messages with your team, and attach files \u2014 no more requests scattered across email, DMs, and messengers. Every reply automatically updates the ticket's status: staff replying marks it \"Staff replied,\" the client replying puts it back to \"Open.\" Nobody manages status by hand.<\/p>\n\n Files, without the re-uploading.<\/strong>\nEvery ticket supports secure file attachments, and a \"My Files\" library means a client never has to upload the same file twice \u2014 receipts, contracts, design assets, whatever they send you, it's reusable across every ticket they open.<\/p>\n\n Support hours that track themselves.<\/strong>\nLog time spent per client manually, or, on Premium, sell support-hour packages as real WooCommerce products \u2014 Supportivo can even install WooCommerce for you from inside the wizard. Hours are credited automatically on purchase and the balance is always visible to the client in their portal.<\/p>\n\n Closing a ticket doesn't require a stopwatch.<\/strong>\nWhen a ticket is resolved, the client can close it themselves without ever being asked to estimate how long it took. If Support Hours is enabled, the ticket stays flagged until staff log the actual time afterward, so hours are never silently missed. Tickets that go quiet close themselves too \u2014 set a number of inactive days, and a daily check closes anything nobody's touched, routed through that same staff-review step so time still gets logged.<\/p>\n\n Built for how your team actually works (Premium).<\/strong>\nPick a Business Type template \u2014 Developer, Designer, Accountant, or Digital Agency \u2014 and get ready-made categories and fields for that industry from day one. Add multi-level categories and subcategories, per-category custom fields, and a priority that's set automatically by category, so clients never have to guess how urgent their own request is. Give staff their own dedicated agent logins, with bulk CSV import\/export for onboarding a whole team at once.<\/p>\n\n Yes. WooCommerce is only used for the Premium feature that lets clients purchase support-hour packages as store products \u2014 every core ticketing feature works without it.<\/p><\/dd>\n Yes. The client portal pages render independently of your active theme's page templates, so they work with any theme.<\/p><\/dd>\nFeatures<\/h4>\n\n
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Links<\/h4>\n\n
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Free Features<\/h4>\n\n
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Premium Features<\/h4>\n\n
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.zip<\/code>, upload it instead via Plugins \u2192 Add New \u2192 Upload Plugin.)<\/li>\n\n
Does this work without WooCommerce?<\/h3><\/dt>\n
Is it compatible with any theme?<\/h3><\/dt>\n