Cancellation emails are working again (they stopped sending in 3.6.1). Declining a request now returns the order to its previous status instead of Processing.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":2,"5":21},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3718215,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3718215,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3718215,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3718215,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0","1.1","1.2","1.3","1.4","1.5","1.6","1.7","1.8","1.9","2.0","2.1","2.2","2.3","2.4","2.5","2.6","2.7","2.8","2.9","2.9.1","3.0","3.1","3.1.1","3.1.2","3.1.3","3.1.4","3.1.5","3.1.6","3.1.7","3.1.8","3.1.9","3.2","3.3","3.4","3.5","3.5.1","3.6","3.6.1","3.6.2"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3718215,"resolution":"1","location":"assets","locale":"","width":3024,"height":1712},"screenshot-10.png":{"filename":"screenshot-10.png","revision":3718215,"resolution":"10","location":"assets","locale":"","width":1599,"height":753},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3718215,"resolution":"2","location":"assets","locale":"","width":3024,"height":1722},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3718215,"resolution":"3","location":"assets","locale":"","width":3024,"height":1716},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3718215,"resolution":"4","location":"assets","locale":"","width":3024,"height":1720},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3718215,"resolution":"5","location":"assets","locale":"","width":3024,"height":1714},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3718215,"resolution":"6","location":"assets","locale":"","width":3024,"height":1714},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3718215,"resolution":"7","location":"assets","locale":"","width":3024,"height":1712},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3718215,"resolution":"8","location":"assets","locale":"","width":3024,"height":1722},"screenshot-9.png":{"filename":"screenshot-9.png","revision":3718215,"resolution":"9","location":"assets","locale":"","width":3024,"height":1712}},"screenshots":{"1":"Orders list with the \"Cancel Request\" order status.","2":"Cancellation requests under WooCommerce > WC Cancel, with the request status and actions.","3":"Approving a cancellation request.","4":"Details of an approved request.","5":"Details of a declined request.","6":"\"Cancel Request\" button in My Account > Orders.","7":"Cancellation popup with your note and the cancellation details field.","8":"Settings under WooCommerce > Settings > WC Cancel.","9":"The cancellation emails under WooCommerce > Settings > Emails.","10":"Guest cancellation page, opened from the link in the order email."}},"plugin_section":[],"plugin_tags":[144997,283316,266430,64245,75661],"plugin_category":[45],"plugin_contributors":[82408,212494],"plugin_business_model":[],"class_list":["post-32750","plugin","type-plugin","status-publish","hentry","plugin_tags-cancel-order","plugin_tags-cancellation-request","plugin_tags-order-cancellation","plugin_tags-woocommerce-cancel-order","plugin_tags-woocommerce-orders","plugin_category-ecommerce","plugin_contributors-jodhavishalsingh","plugin_contributors-wpexpertshub","plugin_committers-jodhavishalsingh","plugin_committers-wpexpertshub"],"banners":{"banner":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/banner-772x250.png?rev=3718215","banner_2x":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/banner-1544x500.png?rev=3718215","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/icon-128x128.png?rev=3718215","icon_2x":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/icon-256x256.png?rev=3718215","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-1.png?rev=3718215","caption":"Orders list with the \"Cancel Request\" order status."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-2.png?rev=3718215","caption":"Cancellation requests under WooCommerce > WC Cancel, with the request status and actions."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-3.png?rev=3718215","caption":"Approving a cancellation request."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-4.png?rev=3718215","caption":"Details of an approved request."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-5.png?rev=3718215","caption":"Details of a declined request."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-6.png?rev=3718215","caption":"\"Cancel Request\" button in My Account > Orders."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-7.png?rev=3718215","caption":"Cancellation popup with your note and the cancellation details field."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-8.png?rev=3718215","caption":"Settings under WooCommerce > Settings > WC Cancel."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-9.png?rev=3718215","caption":"The cancellation emails under WooCommerce > Settings > Emails."},{"src":"https:\/\/ps.w.org\/wc-cancel-order\/assets\/screenshot-10.png?rev=3718215","caption":"Guest cancellation page, opened from the link in the order email."}],"raw_content":"\n
Customers change their minds. When they can't cancel an order themselves, they email you, call you or ask their bank for a chargeback. WC Cancel Order<\/strong> adds a Cancel Request<\/strong> button to their WooCommerce orders, so they can ask to cancel in a few clicks and tell you why. You stay in control: nothing is cancelled until you approve it.<\/p>\n\n Cancellation requests (order, date and the details the customer entered) are stored in your own WordPress database. The plugin adds no tracking, sets no cookies and sends no data to external services.<\/p>\n\n Turn cancellation requests into finished refunds.<\/strong> The Pro version handles the whole process, from the customer's request to the money back, and lets customers cancel single items too.<\/p>\n\n \ud83d\udc49 Get WC Cancel Order Pro<\/a><\/strong><\/p>\n\n [youtube https:\/\/youtu.be\/Mg91R_JCGEY]<\/p>\n\n Only orders in the statuses you select under WooCommerce > Settings > WC Cancel. Orders in other statuses show no Cancel Request button.<\/p><\/dd>\n No. Approving a request cancels the order and WooCommerce restores the stock, but the free version does not refund the payment. Refund it from the order screen as usual. WC Cancel Order Pro can refund through the payment gateway or as store wallet credit when you approve.<\/p><\/dd>\n The order goes back to the status it had before the request (for example Processing or On hold), and the customer receives the \"Cancellation Request Declined\" email.<\/p><\/dd>\n Yes, when \"Allow guest cancellation\" is enabled. Guests find a \"Want to cancel this order?\" link in their order emails, which opens a secure cancellation page for that order.<\/p><\/dd>\n Yes. Go to WooCommerce > Settings > Emails and open Cancellation Request Received, Cancellation Request Approved or Cancellation Request Declined to edit the recipients, subject, heading and format, or to switch an email off.<\/p><\/dd>\n Not in the free version. Partial (item-level) cancellation is part of WC Cancel Order Pro.<\/p><\/dd>\n Please open a topic in the support forum<\/a>.<\/p><\/dd>\nWhy use WC Cancel Order?<\/h4>\n\n
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How it works<\/h4>\n\n
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Features<\/h4>\n\n
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Privacy<\/h4>\n\n
\u2b50 Premium: WC Cancel Order Pro<\/h4>\n\n
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For developers<\/h4>\n\n
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wc_cancel_order_btn<\/code> filter - change the Cancel Request action ($actions<\/code>, $order<\/code>).<\/li>\nwc_cancel_settings_order_status<\/code> filter - the order statuses offered in the settings.<\/li>\nwc_cancel_declined_status<\/code> filter - the status a declined order returns to ($status<\/code>, $order<\/code>).<\/li>\nwc_cancel_settings<\/code> filter - the settings fields.<\/li>\nwc_cancel_request<\/code> action - runs when a customer submits a request ($order_id<\/code>).<\/li>\n<\/ul>\n\n\n\n
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Which orders can customers cancel?<\/h3><\/dt>\n
Is the payment refunded automatically?<\/h3><\/dt>\n
What happens when I decline a request?<\/h3><\/dt>\n
Can guests cancel their orders?<\/h3><\/dt>\n
Can I change the emails?<\/h3><\/dt>\n
Can customers cancel only some items of an order?<\/h3><\/dt>\n
Where can I get support or talk to other users?<\/h3><\/dt>\n