Description
Feedback Mango replaces static feedback forms with a short, adaptive interview: a visitor taps a rating or starts typing, and the AI asks one or two smart follow-up questions. You get themes and actionable insights on your Feedback Mango dashboard instead of a pile of raw comments.
This plugin puts your Feedback Mango study on your WordPress site without touching any code. Everything is a block, and each block carries its own study — so different pages can ask different questions:
- Inline — add the “Feedback Mango” block where the launcher should sit. Set its width and align it left, centre or right within its column.
- Floating button — add the “Feedback Mango floating button” block to your footer template in the Site Editor and it appears on every page that template covers, pinned to the edge of the screen. Its label, position and colour come from the study’s settings on feedbackmango.com. Put it on a single page instead and it shows only there.
- WooCommerce post-checkout pulse — add a block to the Order Confirmation template to ask “how was buying from us?” right after a purchase, with a study of its own. The block can also go inside the Cart and Checkout blocks’ own areas.
You’ll need a free Feedback Mango account and a study — creating one takes about a minute at feedbackmango.com. Connect the plugin to your account from Settings Feedback Mango, add a block, pick a study from the dropdown, and you’re live. The beta includes 300 free written responses; if you need more, reach out and I’ll raise your limit.
This plugin relies on an external service
Feedback Mango is a hosted service run by this plugin’s author at www.feedbackmango.com. The plugin is the interface to it and does nothing on its own — the interview, the storage and the analysis all happen on that service. Installing the plugin means your site, and visitors to pages carrying a block, will talk to it as described below.
On your site’s front end. A page containing a Feedback Mango block loads the widget script from https://www.feedbackmango.com/widget.js. That script asks the service for the study’s wording and appearance (/api/embed/config/<study key>). If a visitor answers, the conversation runs in an iframe on https://www.feedbackmango.com/embed/<study key> and what they say is sent to the service (/api/embed/respond, or /api/embed/rate for a rating given on its own). Pages with no Feedback Mango block on them load nothing.
What a visitor’s answer carries. What they typed and the rating they gave, plus the address and title of the page they were on, the address of the page they arrived from, their window size, their browser language and their time zone. Web addresses have their query string and fragment removed in the browser before anything is sent. Any values your own code puts in window.feedbackMango.meta are sent as well. The widget sets no cookies and does no cross-site tracking; it caches the study’s display settings, and a note that this visitor has already answered, in the visitor’s localStorage.
In wp-admin. Connecting sends your site’s address and name to the service and stores the access token it hands back. While connected, the settings screen and the block editor call /api/v1/studies and /api/v1/org to list your studies and show your response allowance, and the block editor loads widget.js once to preview the real launcher. Disconnecting calls DELETE /api/v1/connection. Each of those calls carries two headers naming this plugin’s version and your WordPress version, so the service can keep working with older plugins when its API changes.
What the plugin never does. It has no analytics of its own: nothing is sent on a schedule, nothing is sent from a page with no block on it, and it never reports what you do in wp-admin. Every call above is one this site makes because you asked it to.
What stays here. Responses are never written to your WordPress database. The plugin stores the connection token in one option, and each block stores the public key of the study it runs.
Using the plugin means accepting Feedback Mango’s terms and conditions and privacy policy. Tools Privacy in your admin carries suggested wording for your own privacy policy.
Screenshots
Blocks
This plugin provides 1 block.
- Feedback Mango A Feedback Mango launcher — visitors answer a short AI-run interview. Inline where you place it, or a button pinned to the edge of every page the template covers.
Installation
- Install and activate the plugin.
- In Settings Feedback Mango, click Connect to Feedback Mango — a Feedback Mango window opens where you sign in (or create an account) and approve. It closes itself when you’re done, and your site’s domain is added to your allowed embed domains as part of the approval.
- Add a Feedback Mango block — to a page, or to your footer template for a site-wide floating button — and pick its study from the dropdown.
Connecting is required — a block can only offer studies once your site is linked, and studies are always picked from a list, so there are no keys to copy and no typos to chase.
FAQ
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Do I need a Feedback Mango account?
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Yes. The plugin is the interface to the Feedback Mango service, so it needs an account there to have anything to run. Accounts are free during the beta and include 300 written responses; unlimited quick ratings come with them.
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Where do responses go?
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To your Feedback Mango dashboard, where the AI groups them into themes and insights. Nothing is stored in your WordPress database.
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What about visitor privacy and GDPR?
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The plugin sends personal data to a third party — see “This plugin relies on an external service” above for exactly what, and when. The widget sets no cookies and does no cross-site tracking, but it does cache its display settings in visitors’ localStorage and sends what a visitor types to Feedback Mango. Whether that fits your obligations is yours to judge; Tools Privacy carries suggested policy wording to start from.
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How do I hold the widget back until a visitor consents?
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Use the
feedbackmango_should_injectfilter — return false and nothing is loaded on that request:add_filter( 'feedbackmango_should_inject', fn() => my_consent_check() ); -
Can I use different studies for different pages?
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Yes — every block picks its own study, from the block toolbar or its sidebar. A pricing page and an order confirmation page can run entirely different interviews. The same goes for the floating button: one in the footer template covers the site, and another placed on a single page runs that page’s own study there.
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I already pasted the embed snippet into my theme. Can I use both?
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No — remove the manual snippet first. Two copies of the widget script mean two feedback buttons.
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The widget doesn’t appear.
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First, make sure your site’s domain is on your organization’s allowed-domains list on feedbackmango.com — widgets only run on domains you’ve allowed there (the study’s Embed section shows the list; connecting the plugin adds your domain automatically). Then check the block itself: a study must be selected on it, and an ended study removes itself silently. Finally, check the browser console for a
[feedback-widget]message. -
Can someone copy my study key from the page source and use it on their site?
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They can read it — it’s a public identifier, like any embed key — but it won’t work: widgets only run on the domains your organization has allowed.
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What happens if I disconnect (or the connection is revoked)?
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Nothing changes for your visitors either way: the blocks on your pages keep running on the studies they were given. What you lose is the editor’s study list — a block can’t be pointed at a different study until you connect again. Connections can also be managed from your organization settings on feedbackmango.com.
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Does this work on multisite?
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Each site connects separately and keeps its own settings, and uninstalling clears them from every site on the network. Network activation is untested and not yet supported.
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Where is the source?
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Everything shipped here is the source. The plugin’s PHP, its block editor script and its stylesheets are unminified and hand-written — there is no build step and nothing is compiled or generated. The widget script itself is not part of this plugin: it is served by feedbackmango.com, like the rest of the service.
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Contributors & Developers
“Feedback Mango” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
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Changelog
1.0.0
- First release.